This Way Keeps Your Promises

At Old Dominion Freight Line, we take pride in being the best LTL shipping partner to our customers. We understand that trust isn’t given: it’s earned, day in and day out. That’s why we go the extra mile to protect your shipments and give you peace of mind. 

For 14 years straight, shippers have ranked our team the #1 National LTL Carrier for Quality*. We didn't achieve this milestone overnight. It was earned by doing things the right way – working hard to keep your promises. 

 

A Partnership You Can Trust

Excellent customer service is the backbone of our company. In Mastio & Company’s independent survey, customers ranked us #1 for our timely responses. OD keeps you proactively informed whether you want online tracking, a dedicated MABD coordinator, or personal updates on a cross-border shipment. 

 

Performance That Delivers

When you entrust your shipment to us, you can take pride knowing you made the right choice. Shippers rank OD #1 in shipments delivered when promised and without damage. Every single day, we invest in training our employees and using protective packaging. 

With the industry’s leading on-time deliveries and low claims rates, you can feel confident that your shipments will be picked up and delivered when you need them. That’s how OD keeps your promises—with exceptional partnership and performance not found anywhere else.

Doing things this way is the right way. And the right way is the only way we go.

Logistics and LTL industry decision makers ranked OD the #1 National LTL Carrier for Quality in the following attributes.*
PerformancePartnership
Shipments delivered and picked up when promisedCarrier is trustworthy
Shipments delivered with no damages or shortagesEase of doing business with the carrier
Carrier meets appointment time for pickup and deliveryCarrier is responsive
Consistent transit times (on time %)Customer service responds to my needs in a timely manner
Freight tracking capabilitiesProblem resolution 
Billing is accurateEase of scheduling a pickup
Truck appearanceDrivers are courteous and professional
Weighing accuracy Pricing terms are easy to understand 
Claims process Proactive communications (notification of problems)
Competitive transit timesKnowledgeable and helpful sales representatives
Willing to be flexible with operationsRate stability 

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Need a quote today?

We understand you may have a more urgent need to ship. Fill out the rate request form with all the details of your shipment and submit it for a quote. (Please note, that as a non-account holder, the rates provided will only receive the complimentary discount.)

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Schedule a Pickup

Arrange your next LTL pickup with our online form. Are you a current customer? Log into your ODFL.com account to gain full access to our Pickup and BOL apps.

*OD was ranked highest among National LTL Carriers on these attributes.