This Way Keeps Your Promises
At Old Dominion Freight Line, we take pride in being the best LTL shipping partner to our customers. We understand that trust isn’t given: it’s earned, day in and day out. That’s why we go the extra mile to protect your shipments and give you peace of mind.
For 14 years straight, shippers have ranked our team the #1 National LTL Carrier for Quality*. We didn't achieve this milestone overnight. It was earned by doing things the right way – working hard to keep your promises.
Excellent customer service is the backbone of our company. In Mastio & Company’s independent survey, customers ranked us #1 for our timely responses. OD keeps you proactively informed whether you want online tracking, a dedicated MABD coordinator, or personal updates on a cross-border shipment.
When you entrust your shipment to us, you can take pride knowing you made the right choice. Shippers rank OD #1 in shipments delivered when promised and without damage. Every single day, we invest in training our employees and using protective packaging.
With the industry’s leading on-time deliveries and low claims rates, you can feel confident that your shipments will be picked up and delivered when you need them. That’s how OD keeps your promises—with exceptional partnership and performance not found anywhere else.
Doing things this way is the right way. And the right way is the only way we go.
Performance | Partnership |
---|---|
Shipments delivered and picked up when promised | Carrier is trustworthy |
Shipments delivered with no damages or shortages | Ease of doing business with the carrier |
Carrier meets appointment time for pickup and delivery | Carrier is responsive |
Consistent transit times (on time %) | Customer service responds to my needs in a timely manner |
Freight tracking capabilities | Problem resolution |
Billing is accurate | Ease of scheduling a pickup |
Truck appearance | Drivers are courteous and professional |
Weighing accuracy | Pricing terms are easy to understand |
Claims process | Proactive communications (notification of problems) |
Competitive transit times | Knowledgeable and helpful sales representatives |
Willing to be flexible with operations | Rate stability |
Complete the following form, call Customer Service at 1-800-235-5569 or contact your local Service Center so one of our knowledgeable Solutions Specialists can share more information about OD’s service offerings, discuss your particular needs or help set up an account with the appropriate pricing based on your freight characteristics.
*OD was ranked highest among National LTL Carriers on these attributes.